Booking Conditions & Holiday Cancellation Insurance

Making your booking

We prefer you to book online using our secure booking service with a debit/credit card, but we are also happy to accept a cheque made payable to, "Mr N R McConnell" or by internet banking to Mr and Mrs N R McConnell sort code 60-95-34 account number 73872510, whichever is easiest for you.

Confirmation of your booking

A non-refundable deposit of £150 plus £20 for each dog is required to confirm your booking. However, if you are booking within 6 weeks of your holiday start date, payment must be made in full at this time.

Balance payment

The balance for your holiday is due six weeks prior to your holiday commencing and we will send you an invoice via email asking for payment which can be made on line using our secure booking system. For payment by cheque, please make payable to "Mr N R McConnell". Non-payment of the final balance when it becomes due will constitute cancellation of your holiday and forfeiture of your deposit.

Your holiday cost

We don't believe in "any hidden extras" so when booking your holiday at a Yorkshire Hideaways Cottage, included in the price is gas central heating, a basket of logs for the fire, electric, bed linen, towels, WIFI and VAT.

Occupancy

Your party must not exceed two adults and two dogs by arrangement. If you do then we can refuse to allow you to stay or make you leave before the end of your holiday. If this happens, we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.

Dogs

As you know we love dogs and very much wish you to enjoy your stay at Bewerley Hall Cottage or Forge Cottage with your beloved pooch. All we ask for in return is that your pet is not to be allowed in the bedroom, or to be left alone in the property at anytime - unless they have their own crate. We hope it never happens, but if there is an accident or any damage made by your pet, we will advise you of any additional charge, within three days of your return. We are delighted to accept up to two well-behaved dogs by arrangement and charge an additional fee of £20 per dog.

Key Collection

Five days before your holiday you will be sent the code to unlock the key safe. Your cottage will be ready after 15.00. Please vacate the cottage by 10.00 on the day of departure. In some instances we may be able to bring forward the arrival time or extend the departure time, so please just ask!

Car Parking

For Bewerley Hall Cottage please park your car in the designated parking space at the rear of the cottage.

For Forge Cottage we suggest you park in the Market Place, which is well lit, and only a few yards from the cottage.

Care of a Yorkshire Hideaways Cottage

We very much want you to enjoy our cottage as if it was your own home, so in doing so, please may we ask you to treat it with respect and to leave it clean and tidy. We have a non-smoking policy and please let us know of any damage or breakages that may occur before your departure, so that we can replace/fix these items, prior to the next guests arriving. Any damage or breakages, which are caused through neglect, may be charged for and if so, we will advise you of these, within three days of your return.

Queries whilst at a Yorkshire Hideaways Cottage

Please just let us know immediately if you have any issues or queries whilst staying with us, this way we can make sure that you are assisted promptly and you can get on with enjoying your holiday. Call 07966 560 716 or 01765 658565.

If you need to change your booking

Please advise ourselves as soon as possible, either by email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone 07966 560 716 or 01765 658565. If we are unable to make the change requested, a new holiday date may be booked and we will try and re-sell your original date, on your behalf when you have to cancel your holiday due to reasons not covered by the holiday cancellation cover. If successful, we will refund any monies paid by the new hirer to you, less your deposit, although this may not be the same amount that you originally paid. If unsuccessful, we are sorry that all monies paid will have to be forfeited.

Holiday Cancellation Cover

We recommend that you should consider taking out holiday cancellation cover. For details please contact www.cancellationhomeplan.co.uk

Force Majeure

Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, for example; riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.

Your responsibilities

Please note that you are responsible for the cottage whilst on holiday, so please keep all furnishings and fittings, inside and outside the property in a comparable state of repair and condition as at the beginning of your stay. Breach of these conditions may result in us making an additional cleaning charge or making a claim against you as a result of any damage or loss. We would also ask you to not abuse the property, to show due consideration for other people and not to display rude, dangerous or offensive behaviour towards us, the owners or any other third party. Possession of the cottage can be refused or you can be asked to leave before the end of your stay. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation. It is your responsibility to check that the cottage meets your needs and we cannot be responsible for ensuring the cottage is entirely suitable for your needs. We cannot accept any bookings that are specified to be conditional upon fulfilment of a particular request. It is also your responsibility to notify us of any information regarding a medical problem or disability that may affect your holiday at the time of booking.

Liability

Please note that we shall have no liability for any death or personal injury unless it results from our negligence. Please take all necessary steps to safeguard your personal property. No liability is accepted by us, in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our negligence.

Data Protection

For the purposes of the General Data Protection Regulation (GDPR) 2018, YorkshireHideaways are the sole data controller of all personal data provided to us from customers and prospective customers. We will collect certain personal details from you including your name and address. Please see the privacy policy used by our booking system https://www.holiday-bookings-online.com/HBO_Privacy_Policy which collects your card details. Except where expressly permitted by the GDPR 2018, we will only deal with the personal details you give as set out above. We have appropriate security measures in place to protect this information.